VIPdesk Culture
Happy team members translate into positive customer experiences
Our Mission

To elevate the customer experience. To be passionate collaborators with the world’s iconic brands and to those aspiring to become one. We help do this by listening, innovating and exceeding their expectations.

More Human

We’ve worked purposefully to create a culture built on the simple idea of being more human. The idea of being a better listener to our team members, of being more responsive to your customers and being more empathetic to all our stakeholders.

The passion we bring to our client relationships not only pays dividends to their customer care program but also elevates the entire customer experience creating passionate brand loyalists.

Core Values

Our values influence everything we do with one another, our clients, partners, and our community. They help us attract team members, improve relationships with our stakeholders and elevate the human experience.

TRANSPARENT: Authentic, Open, and Honest Communication. We share knowledge and information, both internally and with our clients. We do it in a way that allows us to be the most successful partner and employer. We are an open book and above all else human.

HELPFUL: Proactive and Thoughtful. We strive to be one step ahead. We know this is how to deliver great service to one another, our clients and customers. This exemplifies our concierge DNA shining through.

CREATIVE: Innovative and Resourceful. We brainstorm and constantly question the status quo. We work diligently to stay in tune with the ever-changing customer experience environment. We offer clients the very latest proven technologies. We focus on a positive outcome.

FLEXIBLE: Adapt and Embrace New Ideas. We offer flexible work schedules for our team and flexibility to our clients. We believe great service and great cultures result from an adaptable approach.

POSITIVE ENERGY: Refreshing Interactions. We deliver a higher level of service through supportive leadership. To be the organization we strive to become, we must be positive and more human leaders.